All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted online prices.
Our Satisfaction Guarantee:
If you are not completely satisfied with a product purchased from Lifetime Jewelry, you can return it within 30 days of purchase and we will provide you with an exchange, credit or refund for the purchase price of the item. All of the products sold on Lifetime Jewelry are offered with “free shipping”, and if a product is returned to us, the actual shipping costs will be deducted from your refund. In addition, an 8% restocking fee will also be charged for all returns, with the exception of products with manufacturer defects in workmanship and materials. The cost of return shipping and insurance is the responsibility of the customer.
Free Shipping is offered only in the 48 contiguous US states.
Jewelry Products:
Shipments from Lifetime Jewelry will be sent by FedEx
and a signature will be required on delivery. Shipments will not be delivered to Post Office boxes and will only be shipped to the billing address on file with the applicable credit card company only. If the shipment is to be made to any other address, the customer will need to advise his credit card company of the alternate address. The customer will be notified of any delays in shipment via e-mail.
Non-jewelry Products:
Please see our shipping policy for non-jewelry products.
Tax Information:
Kansas State Sales Tax is only charged for shipments to Kansas locations. Some states may charge you “use tax” which
is imposed on sales made outside that state and used within that state. You are responsible for paying all “use
taxes” imposed by your state.
At Lifetime Jewelry, we want our customers to be happy with the quality of the product that you purchase from us. Lifetime Jewelry will repair defects in our jewelry that are due to manufacturer defects in workmanship and materials for the life of the product. This warranty does not, however, apply to items subjected to normal wear, abuse or physical damage whether accidental or otherwise. An original purchase receipt must be included with all products returned for Lifetime Warranty repairs.
Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and Lifetime Jewelryshall not be held liable for any loss, theft or resulting damages that may subsequently occur.
General Return Policy:
At Lifetime Jewelry, we want you to be extremely happy with your jewelry purchase. Therefore, you may rest assured that you can return any product within 30 days of the date of purchase under the following conditions:
Prior return authorization is required. Mailing instructions will be emailed to you once you obtain an RMA number. Failure to obtain return authorization will result in your return being refused and shipped back to you at your cost.
The actual shipping charges that were included in the “free shipping”* cost of your product plus a minimum of 8% restocking fee will be deducted from the account credit given. Return postage and shipping insurance is the responsibility of the customer. If at any time, Lifetime Jewelry, its subsidiaries, or the manufacturer is billed for return postage, that amount will be deducted from your final refund or charged back to you if refund has already been issued. Restocking fees do not apply if there is a manufacturer warranty claim due to defects in workmanship and materials.
No returns are accepted for any type of abuse, accident or normal wear. Repairs for abuse, accident or normal wear are available for an additional cost.
Any rings that have been re-sized cannot be returned for any reason.
For undeliverable or refused shipments, the customer will be responsible for initial postage (including actual postage costs on products with “free shipping”) and all return charges for postage, plus a 8% restocking fee.
All returned merchandise will be inspected by a certified diamontologist and/or a professional jeweler working through Lifetime Jewelry prior to issuance of refunds or exchanges. Products that do not pass inspection or are not the product originally shipped out will be returned and a charge for return shipping will be made to your credit card and credit will not be issued for the return. Reasons for not receiving include but are not limited to damage due to abuse or normal wear and tear and fraud.
Please see our general return policy for all non-jewelry products.
*All products are sold with free shipping, so please be aware that if you return one of these products, the actual shipping costs of the initial shipment plus the return shipment and insurance will be the responsibility of the customer.
General Damage Policy:
All Lifetime Jewelry products are well packaged for shipping; however, shipping damages are always possible. If your jewelry appears to be damaged, please follow the instructions below:
Notate visible damage on the shipper's receipt. Failure to notate visible damage on delivery may void your ability to get replacement or refund.
It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement or repair.
If your package is significantly damaged, you should refuse receipt of the damaged item only, please accept all products that are not damaged If you have already accepted and signed for a package that has “concealed damage” or there are parts missing, contact us immediately and we will ship you the replacement parts free of charge. If there are multiple parts damage, we may, at our option have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging and unassembled. Lifetime Jewelry reserves the right to require photographs and/or proof of any damaged product.
All returned products should be in the original manufacturer packaging. Lifetime Jewelry reserves the right to require photographs and/or proof of any damaged product.
If your product is found to be discontinued you will have the choice of a full refund of the discontinued item cost plus any shipping fees or taxes that were originally charged or you may choose another similar item (any increase in price will be charged, any decrease in price will be refunded).
General Cancellation Policy:
Orders that are canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has
occurred will be subject to the rules of the return policy.
Privacy Statements:
We respect your privacy. Please review our policy for information on collection practices and privacy.
We collect information for the following purpose(s):
Completing or supporting an activity
Tailoring the website for its visitors
Who has access to the information we collect?
Lifetime Jewelry and associated businesses within Norris Ecommerce Management, Inc.
Delivery services possibly not sharing our privacy policy
The website does not collect data that can identify its visitors; however we reserve the right to exhibit the names of companies or organizations that purchase from any division of Lifetime Jewelry on a partial client list.
If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
Coupon Redemption Policy:
All discounts requiring a coupon code for redemption are not valid with any other offer including but not limited to other coupon codes or quantity/volume discounts. Customers are strictly limited to one coupon discount per order. Coupons can be entered at Checkout or provided orally to Customer Support.
